Call Management

Giving your calls a structured system and enabling call analysis.

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Managing the calls is a whole process, from returning missed calls to mastering the First Contact Resolution (FCR). Voice Recordia helps with all this, and more. It allows you to be notified about any missed calls through email and phone, does real time tracking through our specialized mobile app, and overall makes call recording cost effective.

Problem

Unreturned missed calls are an instant loss to the business.

Auto attendants may not be as helpful as you think.

It’s not enough for your business to be able to handle a large volume of calls- it needs to decipher information from them.

Solution

Returning missed calls helps improve customer satisfaction and retention.

Analyzing the auto attendant on your phone is necessary, as a call being terminated after hearing the auto attendant is consider an unresolved missed call.

Call management cananalyze your calls and help your business track how long a caller waits to be answered or called back, then assess how the call progresses by listening to the recording.From this it can be determined if the call outcome was negatively affected by the wait time.